Privacy Policy

Effective Date: August 29, 2026

At BioDent Dental Clinic & Implant Centre, we respect your privacy and are committed to protecting the personal information you provide when you visit our clinic, use our website, book an appointment, contact us, or use our dental services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. About BioDent Dental Clinic & Implant Centre

BioDent Dental Clinic & Implant Centre provides dental care and related healthcare services. For the purposes of this Privacy Policy, “BioDent,” “we,” “our,” or “us” refers to BioDent Dental Clinic & Implant Centre.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Personal Information

Full name
Phone/mobile number
Email address
Residential or correspondence address
Date of birth or age
Gender, where relevant to treatment
Emergency contact information
Other information you voluntarily provide

B. Dental and Healthcare Information

When you receive or request dental care, we may collect information necessary to provide appropriate treatment, including:

Dental and medical history relevant to treatment
Dental examination findings
Diagnosis and treatment information
Prescriptions
X-rays, CBCT scans, photographs, and other diagnostic images
Treatment plans and clinical notes
Previous treatment information
Allergies or other relevant health information
Payment and treatment records

We collect only information that is reasonably necessary for providing and managing dental care.

C. Appointment and Communication Information

When you book or request an appointment, we may collect:

Appointment date and preferred time
Requested dental service
Contact details
Messages or inquiries sent to us
Communication history with the clinic

D. Payment Information

For billing and payment purposes, we may collect information such as:

Invoice and payment records
Payment method
Transaction reference or receipt information

Where payments are processed through third-party payment providers, those providers may process payment information according to their own privacy policies.

3. Information Collected Through Our Website

When you visit our website, certain technical information may be automatically collected, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate location derived from IP address
Date and time of website visits
Referring website
Website interaction information

This information may be used for website security, performance, analytics, and improving our online services.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for:

Essential website functionality
Website analytics
Remembering preferences
Measuring advertising performance
Understanding visitor behavior
Improving our website and services

We may use third-party services such as Google Analytics, Google Tag Manager, Meta or other advertising/analytics technologies where applicable.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. How We Use Your Information

We may use your information to:

Schedule and manage appointments
Provide dental examinations and treatment
Maintain dental and healthcare records
Prepare treatment plans
Provide prescriptions and treatment instructions
Process payments and issue invoices
Communicate appointment reminders and service-related information
Respond to questions and inquiries
Provide customer support
Improve our dental services and website
Manage clinic operations
Maintain website and information security
Prevent fraud, misuse, or unauthorized access
Comply with applicable legal and regulatory requirements

Where permitted by applicable law, we may also use contact information to send information about clinic services, promotions, or educational content. You may request that we stop sending marketing communications at any time.

6. Dental and Medical Information

Your dental and healthcare information is treated as confidential.

We may use or disclose relevant information when necessary to:

Provide dental treatment
Coordinate care with another healthcare professional
Respond to an emergency
Process insurance or other payment-related matters
Meet legal or regulatory obligations
Protect the safety of patients, staff, or others

We do not sell your dental or medical records.

7. Sharing Your Information

We may share personal information with trusted third parties only when reasonably necessary for legitimate purposes, including:

Dental laboratories
Diagnostic or healthcare service providers
Payment processors
Website hosting and technology providers
SMS, email, or communication service providers
Analytics and advertising service providers
Professional advisers
Government authorities or law-enforcement agencies where legally required

Third-party service providers may only receive information reasonably necessary to perform the relevant service.

8. Google Analytics, Google Tag Manager and Advertising

Our website may use analytics and advertising technologies to understand website traffic and measure the effectiveness of our marketing.

These technologies may collect information such as:

Website visits
Page views
Button clicks
Device/browser information
Traffic sources
General interaction data

Where applicable, we may use Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, and similar technologies.

These services may process information according to their own privacy policies and terms.

9. Appointment Booking and Contact Forms

If you submit an appointment request, contact form, callback request, or other online inquiry, the information you provide may be used to contact you regarding your request.

Please do not submit unnecessary sensitive medical information through a general website contact form unless specifically requested.

10. WhatsApp, Phone, SMS and Other Communication Services

If you contact BioDent through WhatsApp, telephone, SMS, email, social media, or another communication platform, your communication may also be processed by the relevant third-party service provider.

We recommend avoiding sending highly sensitive medical information through unsecured messaging platforms unless necessary.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no website, electronic transmission, database, or online communication system can be guaranteed to be completely secure.

12. How Long We Keep Information

We retain personal and dental information for as long as reasonably necessary for:

Providing and managing your care
Maintaining appropriate clinical records
Accounting and financial purposes
Legal and regulatory obligations
Resolving disputes
Protecting our legitimate interests

The retention period may vary depending on the type of information and the applicable legal or professional requirements.

13. Children’s Privacy

Our services may be provided to children with appropriate involvement of a parent or legal guardian.

When information concerning a child is collected, we may request information or consent from a parent or legal guardian where appropriate.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.

BioDent is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

15. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Ask questions about how your information is used
Request deletion where legally permissible
Withdraw consent where processing is based on consent
Opt out of marketing communications

Some information may need to be retained for clinical, legal, financial, or regulatory reasons even if you request deletion.

To exercise a privacy-related right, please contact us using the details provided below.

16. Marketing Communications

If you receive promotional communications from BioDent, you may ask us to stop sending marketing messages.

You can contact us directly or use an available unsubscribe option in the communication.

Please note that you may still receive essential service-related communications, such as appointment confirmations, reminders, billing information, or important treatment-related messages.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact BioDent Dental Clinic & Implant Centre.

BioDent Dental Clinic & Implant Centre
Location: Banani, Dhaka, Bangladesh
Phone: +880 1811-422217
Email: info.biodent@gmail.com
Website: www.biodentdentalbd.com

For privacy-related requests, please include sufficient information for us to identify your request and respond appropriately.

19. Consent

By using our website, submitting information through our forms, or voluntarily providing information to BioDent Dental Clinic & Implant Centre, you acknowledge that you have read and understood this Privacy Policy.

Where consent is legally required, we will obtain consent in accordance with applicable requirements.

Last Updated: August 29, 2026